# Errors
This page links to information which will help you understand any errors produced by the Spike Statements API or Converter (opens new window) app. It is divided into 2 sections:
- guides = more information on topics which are important to understand for statement processing
- error codes = documentation for every error code produced by the API
# Guides
Please see the guides table of contents for a list.
# API error codes
We provide more information on every error code that may be returned by the API spec.
# App errors
In addition to the API errors above the following errors may also be encountered on the Converter (opens new window) app.
| App error | description |
|---|---|
| too large | The maximum filesize is approximately 5 MB[1] |
| time out | If the request takes longer than 30 seconds then it will timeout - see the timeout guide |
| invalid pdf | Our input validation checks determined that the pdf was corrupt or otherwise not processible |
| network down | You've lost connection to the internet |
| exception | Some other network error occurred which prevented the pdf from being sent to our servers - check it's not an ad blocker |
Note - authentic pdfs are small - usally less than 1MB. A large pdf usually occurs with image pdfs - which are not supported. ↩︎
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