# pdf/fail/unknown-pdf
We did not recognise the statement. Please check whether it is one of the supported types.
If you have a new bank statement which is not in our supported list above then please contact us.
If it is appears to be a supported statement but is not recognised then it could be because the statement has been modified. Please check the score and authenticity to see whether the pdf has been modified. See the guide on identifying modified statements for more.
If the statement is supported and has not been modified then please contact us.